ARTIV AUCTION Cancellation Policy

General Policy

At ARTIV, we strive to provide a seamless auction experience for both buyers and sellers. Due to the nature of online auctions, cancellations are subject to strict guidelines to maintain fairness and transparency.

Bidding Cancellations

• Once a bid is placed, it cannot be cancelled unless due to a technical error or fraudulent activity.
• ARTIV reserves the right to cancel bids if found to be in violation of our platform’s terms, such as fake bidding or price manipulation.

Seller Cancellations

• Sellers can withdraw an artwork before any bids are applied.
• Once a bid is applied to an artwork, cancellations are not permitted unless due to unforeseen circumstances such as damage or loss of the artwork.
• If a seller cancels after an auction ends, penalties may apply, including restrictions on future listings.

Buyer Cancellations

• After a buyer wins an auction, they will receive a notification: "Do you want to buy this artwork? Respond within 12 hours."
• If the buyer confirms within the 12-hour period, the purchase is legally binding and cannot be cancelled.
• If the buyer fails to respond within 12 hours, ARTIV reserves the right to offer the artwork to the next highest bidder or relist it.

ARTIV-Initiated Cancellations

ARTIV reserves the right to cancel auctions, bids, or transactions in cases of:

• Fraudulent activity or rule violations.
• Technical errors affecting auction integrity.
• Unforeseen circumstances affecting the seller’s ability to fulfill the order.